SHIPPING & HANDLING
All orders placed Monday-Friday before 11 AM (MST) will begin processing and ship within 24 hours*, pending availability and credit card authorization. All orders placed Friday, Saturday or Sunday will begin processing, but not ship until the following Monday. *Holidays excluded.
Redman’s Work & Play will contact you with a follow-up email if, for some reason, the merchandise you have selected is currently out of stock or if additional identification is needed for credit authorization.
Redman’s Work & Play uses UPS for delivery, and therefore are unable to deliver to P.O. Boxes.
During checkout, you will have the option of choosing an expedited form of shipping quoted from original UPS shipping rates. *DELIVERY TIME DOES NOT INCLUDE SATURDAYS, SUNDAYS, OR HOLIDAYS
Once your order has shipped, you will receive an email confirmation that will include the UPS tracking number for your package.
If you decide to refuse any shipments from Redman’s Work & Play, you are responsible for both the original shipping cost incurred and the cost of returning the package to us. This amount will be subtracted from your merchandise refund.
RETURNS & EXCHANGES
Redman’s Work & Play accepts returns and exchanges on full priced merchandise that HAS NOT BEEN WORN, ALTERED OR WASHED, and with ALL ORIGINAL tags attached. Footwear returns and exchanges must include the original shoe box in its original condition and without postal labels. Damages to or omission of this box from your return/exchange will result in a 15% re-stocking fee.
- All shipping charges are non-refundable
- Redman’s Work & Play reserves the right to refuse a refund or exchange if merchandise received is not in its original condition or outside the thirty (30) day return period
- Contact Customer Service for availability of desired exchange item(s)
- Returns on special orders are not accepted.
- Ship your return or exchange through an insured trackable carrier, as Redman’s Work & Play cannot be responsible for lost or damaged packages
- An email notification will be sent to you once your package has been received by DOMAIN.COM
- Refunds will be issued to the original form of payment within five (5) business days of receipt of your return (please note that your banking institution may require additional days to process and post this transaction to your account once they have received the information from Redman’s Work & Play)
Returns within the First 30 Days
- Unworn merchandise in original (undamaged) packaging can be returned for a full refund. (clearance priced exception)
- Worn defective merchandise can be returned for inspection and if found to be defective will receive a full refund.
- Styles marked as 30 day comfort guarantee can be returned in the first 30 days for any reason for a full refund.
Returns After 30 Days
- Customer should return worn defective merchandise to the manufacturer, we will assist in getting proper information to customer.
ALL SALE ITEMS ARE FINAL SALE
Items shipped within Nebraska are subject to Nebraska’s State Sales Tax.
Redman’s Work & Play
308 Box Butte Ave.
Alliance, NE 69301